This Privacy Policy explains how Rubbish Clearance Wandsworth collects, uses, stores, and protects personal data relating to customers and prospective customers in the Wandsworth area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services we provide to residential and commercial customers within the Wandsworth area, whether you contact us by telephone, email, online enquiry, or any other method.
Rubbish Clearance Wandsworth provides waste removal and related services to customers in Wandsworth and the surrounding area. When this Privacy Policy refers to we, us, or our, it means Rubbish Clearance Wandsworth as the controller of your personal data. As a data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with data protection law.
This Privacy Policy applies to all customers, potential customers, and website enquirers located in the Wandsworth area whose personal data we collect and process in connection with our rubbish clearance and associated services.
We may collect and process the following categories of personal data, depending on how you interact with us and the services you request:
Contact details, including your name, address, telephone number, email address, and any alternative contact details you provide so that we can communicate with you and attend your property or business premises.
Service and booking information, including details of the services you request, service dates and times, the property access arrangements, photographs or descriptions of the waste to be collected where you choose to provide them, and notes relating to your instructions and preferences.
Payment and billing information, including payment method, partial card details where required for processing, billing address, and records of payments made and amounts due. We do not store full card details when payments are processed through secure payment providers.
Communication records, including emails, telephone call notes, text messages, and any other correspondence you have with us in relation to quotations, bookings, complaints, or feedback.
Technical and usage information, where you interact with us online, including your IP address, browser type, device identifiers, and information about how you navigate our site or online forms. This is generally collected using cookies or similar technologies where applicable and where permitted by law.
We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:
Contractual necessity. We process your personal data where it is necessary to enter into or perform a contract with you. This includes providing quotations, confirming bookings, delivering our rubbish clearance services, taking payment, and handling related customer service queries.
Legitimate interests. We process certain data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, scheduling and logistics, preventing fraud, and keeping records of services provided in the Wandsworth area.
Legal obligations. We may process your personal data where this is necessary to comply with legal requirements, such as accounting, tax rules, waste transfer documentation, or responding to lawful requests from regulators or public authorities.
Consent. In some limited situations, we may rely on your consent, for example for particular types of marketing communications where consent is required by law or for the use of optional cookies. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.
We use your personal data for the following purposes:
To provide quotations for rubbish clearance and related services in the Wandsworth area based on the information you supply when enquiring.
To schedule, manage, and deliver our services, including organising collection teams, attending your property, and ensuring correct disposal or recycling of waste.
To process and record payments, manage invoices and receipts, and maintain accurate financial and service records for accounting and tax compliance.
To communicate with you regarding your bookings, rescheduling, cancellations, follow up queries, and feedback.
To handle complaints, disputes, and customer support queries relating to services we have provided.
To maintain and improve our services, including monitoring demand in the Wandsworth area, improving route planning, and enhancing customer experience.
To send you marketing communications about similar services that we provide, where permitted by law and where you have not opted out.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and the context of our interactions with you.
In general, contact, booking, and billing records relating to our services in the Wandsworth area are retained for a minimum of six years after the end of the financial year in which the transaction took place, in line with tax and accounting obligations. Communication records may be kept for a shorter period where they are not required for ongoing service or legal reasons. Where we no longer need your personal data, we will securely delete or anonymise it.
We may share your personal data with trusted third parties who act as processors on our behalf and who only process your data in accordance with our instructions and applicable data protection laws. These processors may include:
Payment processors and merchant service providers who handle card payments and other electronic transactions.
IT and software providers who supply scheduling tools, customer relationship management systems, communication systems, and secure data storage.
Professional advisers such as accountants or legal advisers where necessary for compliance, audits, or the protection of our legal rights.
Operational partners, such as subcontracted collection teams or waste transfer stations, where they need limited personal data such as address details to perform services on our behalf in the Wandsworth area.
Where we use processors, we ensure appropriate contracts are in place to safeguard your personal data and ensure it is kept confidential and secure. We do not sell your personal data to third parties.
Where any of our processors or IT service providers are located outside the United Kingdom or the European Economic Area, or store data in those regions, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or other mechanisms recognised by data protection law, designed to ensure your personal data remains protected to a standard essentially equivalent to UK law.
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect it against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures may include access controls, encryption, secure storage, staff training, and regular review of our security procedures.
Under the UK GDPR you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Wandsworth customers in the Wandsworth area, subject to certain legal limitations. Your rights include:
The right of access. You can request a copy of the personal data we hold about you and information about how we process it.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.
The right to erasure. In certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to retain it.
The right to restrict processing. You may request that we restrict our use of your data in specific situations, for example while we verify its accuracy or consider an objection you have raised.
The right to object. You can object to certain types of processing, including direct marketing and processing based on our legitimate interests, where your particular situation justifies it.
The right to data portability. In certain circumstances you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where this is technically feasible.
The right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before consent was withdrawn.
If you wish to exercise any of your rights or have any questions about this Privacy Policy or how we handle personal data for customers in the Wandsworth area, you can contact us using our usual customer service contact details. To help us process your request efficiently, please provide your name, contact details, and details of the request you wish to make.
You also have the right to lodge a complaint with the Information Commissioners Office if you believe that we have not handled your personal data in accordance with data protection law. We would, however, welcome the opportunity to address your concerns directly before you approach the regulator.
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or applicable laws. Any changes will take effect from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a Rubbish Clearance Wandsworth customer in the Wandsworth area.
Read the GDPR-compliant Privacy Policy for Rubbish Clearance Wandsworth, explaining how customer data in the Wandsworth area is collected, used, stored, and protected, and outlining your data protection rights.
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