Rubbish Clearance Wandsworth Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Wandsworth provides rubbish clearance and waste collection services to domestic and commercial customers. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Rubbish Clearance Wandsworth, the provider of rubbish clearance and waste collection services.

1.2 "Customer" means any individual, business, organisation or other entity that books or receives services from the Company.

1.3 "Services" means all rubbish clearance, waste removal, waste collection, loading, transportation and related services provided by the Company.

1.4 "Waste" means any items, materials, rubbish or other substances that the Customer asks the Company to collect and remove as part of the Services.

1.5 "Site" means the premises, property or location where the Services are to be carried out.

2. Scope of Services

2.1 The Company provides rubbish clearance and waste collection services, including removal of household waste, garden waste, light commercial waste, bulky items and similar non-hazardous materials, subject to these Terms and Conditions.

2.2 The Company does not accept or collect certain types of waste, including but not limited to: asbestos, clinical or medical waste, chemicals, solvents, oils, pressurised containers, gas bottles, hazardous or toxic substances, and any other items designated as hazardous or specialist waste under applicable law or guidance.

2.3 The Customer is responsible for informing the Company in advance of any unusual, heavy or potentially hazardous items to be collected. The Company reserves the right to refuse to remove any items at its sole discretion where there is a safety, regulatory or practical concern.

3. Booking Process

3.1 Bookings may be made by telephone, email or through any other method made available by the Company from time to time.

3.2 When making a booking the Customer must provide accurate information, including the location of the Site, access arrangements, a description and approximate volume or weight of the Waste, and any relevant restrictions such as parking or loading limitations.

3.3 Any quotes or estimates provided prior to collection are based on the information supplied by the Customer. If on arrival the actual volume, weight or nature of the Waste differs materially from the description provided, the Company reserves the right to revise the price, change the service, or decline to carry out the work.

3.4 A booking is only confirmed when the Company has accepted the Customer’s request and provided a booking confirmation with the agreed date, time window and indicative price or pricing basis.

3.5 The Company will use reasonable efforts to attend the Site within the agreed time window but time shall not be of the essence. Attendance may be affected by traffic, weather, access issues or other circumstances beyond the Company’s reasonable control.

4. Customer Responsibilities

4.1 The Customer must ensure that the Company and its staff have safe and reasonable access to the Site and to the Waste to be collected. This includes providing any necessary access codes, permits, parking arrangements or entry permissions.

4.2 The Customer must ensure that the Waste to be collected is clearly identified and separated from any items that are not to be removed. The Company is not responsible for the removal of items that were not clearly identified as Waste.

4.3 The Customer warrants that they have full authority to allow the Company to remove the Waste from the Site and that no third party consent is required, or if it is required, that it has been obtained.

4.4 The Customer must ensure that the Waste does not contain any prohibited or hazardous materials. If such materials are discovered, the Company may refuse collection, adjust the price, or terminate the Service, and the Customer may be responsible for any additional costs incurred.

5. Pricing and Payment

5.1 Prices are generally based on the volume and type of Waste removed, as well as access, loading difficulty, labour time and disposal costs. The Company will explain the pricing structure to the Customer at the time of booking.

5.2 Where an estimate is given prior to attendance, it is not binding and may be adjusted after on-site assessment. The final price will be confirmed before the Waste is loaded whenever practicable.

5.3 Unless otherwise agreed, payment is due in full on completion of the Service. The Company may require payment in advance or a deposit for certain bookings, larger clearances, commercial work or special collections.

5.4 The Company accepts payment methods as communicated to the Customer at the time of booking, which may include cash, card payment or bank transfer.

5.5 If payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate, and to recover all reasonable costs incurred in pursuing payment, including debt collection and legal fees.

5.6 All prices are stated exclusive of any applicable VAT or other taxes unless expressly stated otherwise. Where VAT applies, it will be added at the prevailing rate.

6. Cancellations, Rescheduling and Access

6.1 The Customer may cancel or reschedule a booking by contacting the Company directly.

6.2 If the Customer cancels a booking more than 24 hours before the scheduled arrival time, no cancellation fee will normally be charged, unless specific costs have been incurred by the Company in preparation for the Service.

6.3 If the Customer cancels within 24 hours of the scheduled arrival time, or fails to provide access to the Site at the agreed time, the Company reserves the right to apply a cancellation or call-out fee to cover wasted time, travel and administrative costs.

6.4 If the Company is unable to attend on the agreed date or time due to reasons beyond its reasonable control, it will contact the Customer as soon as reasonably practicable to arrange an alternative time and shall not be liable for any resulting loss or inconvenience.

7. Service Delivery and Completion

7.1 On arrival at the Site, the Company will assess the Waste and confirm the price with the Customer before commencing the Service, where reasonably possible.

7.2 The Company will load and remove the agreed Waste, taking reasonable care to avoid damage to property. However, the Customer must point out any areas of concern, fragile surfaces, access limitations or known risks before work begins.

7.3 The Service will be deemed completed when the Company has removed the agreed Waste or when the Company reasonably considers that it has removed as much Waste as safely and practically possible under the circumstances.

7.4 The Customer or their representative should be present at the Site during the Service to confirm the work required and to approve completion. If no one is present, the Company’s decision as to what was agreed and removed shall be final.

8. Waste Handling and Regulations

8.1 The Company operates in accordance with applicable UK waste management legislation and guidance, including duty of care requirements and relevant environmental regulations.

8.2 Once collected, the Waste becomes the responsibility and property of the Company. The Company will transport and dispose of the Waste at appropriately licensed facilities or through authorised partners, and will use reasonable efforts to maximise recycling and recovery where practicable.

8.3 The Customer remains responsible for accurately describing the Waste. If the Waste is found to include prohibited materials or items requiring specialist handling, the Customer may be liable for any additional charges, fines, penalties, clean-up costs or regulatory consequences arising from such misdescription.

8.4 The Customer must not request the Company to dispose of Waste unlawfully or in a manner that breaches any legal or regulatory requirement. The Company reserves the right to refuse any request that may lead to a breach of law or permit conditions.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

9.2 Subject to clause 9.1, the Company shall not be liable for any indirect, consequential, special or economic loss, including loss of profit, business, opportunity, goodwill or anticipated savings arising out of or in connection with the Services.

9.3 Subject to clause 9.1, the total aggregate liability of the Company to the Customer for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Service giving rise to the claim.

9.4 The Company shall not be liable for any damage to driveways, paths, surfaces, access routes or other property where such damage arises from the reasonable and proper use of vehicles or equipment required to carry out the Services, unless such damage is due to the Company’s negligence.

9.5 The Customer is responsible for removing or securing any items of value and for protecting floors, walls, surfaces and fixtures where necessary. The Company will not be liable for minor cosmetic damage or wear and tear consistent with the nature of the clearance work.

9.6 The Customer shall indemnify and keep indemnified the Company against any claims, losses, damages, costs or expenses arising from any breach by the Customer of these Terms and Conditions or from any misrepresentation of the nature or ownership of the Waste.

10. Insurance

10.1 The Company will maintain appropriate public liability insurance and other relevant cover for the Services provided, in accordance with reasonable industry practice.

10.2 Details of insurance cover can be made available to the Customer upon reasonable request.

11. Complaints and Queries

11.1 If the Customer has any concerns or complaints regarding the Services, they should contact the Company as soon as possible so that the matter can be investigated and addressed.

11.2 The Customer should provide a clear description of the issue, including dates, times, location and any supporting information. The Company will use reasonable efforts to respond and seek a fair resolution.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data from the Customer for the purposes of booking, providing and managing the Services, handling payments, and complying with legal obligations.

12.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where necessary to provide the Services, process payments, comply with law or with the Customer’s consent.

13. Variations to Terms

13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or notified to the Customer and will apply to all bookings made after that date.

13.2 The Terms and Conditions applicable to a particular booking are those in force at the time the booking is confirmed.

14. Severability

14.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

14.2 If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written booking confirmation or agreed quotation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

15.2 The Customer acknowledges that they have not relied on any statement, promise or representation that is not set out in these Terms and Conditions or the written booking confirmation.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By proceeding with a booking or using the Services of Rubbish Clearance Wandsworth, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.